Feedback
We value what you think about our services. We encourage you to tell us about any feedback, complaints or recommendations for improvements you may have.
How you can submit feedback
- Call us on 1300 493 608
- Submit online: complete the online form
- Email us at homecare@alphanursing.com.au
- Write to us at 232 Albert Road, South Melbourne VIC 3205
What happens next?
- We will acknowledge your feedback promptly.
- Your feedback will be managed with respect, sensitivity and confidentiality.
- We only use your information for the reason it was collected - see our Privacy Policy for more information.
- If your feedback is a complaint, we will investigate with a view to establishing what action we can take to achieve a suitable outcome.
- We will notify you of any action if you have chosen for us to do so.
Feedback form
Other options for submitting feedback
We encourage you to contact us with any feedback in the first instance. If you are unsatisfied with the action we have taken in response to your feedback, you can contact the following:
- NDIS Quality and Safeguards Commission
www.ndiscommission.gov.au
1800 035 544 - Aged Care Quality and Safety Commission
www.agedcarequality.gov.au
1800 951 822 - Commonwealth Ombudsman
www.ombudsman.gov.au
1300 362 072 - Human Rights Commission
www.humanrights.gov.au
1300 369 711 - NDIS
www.ndis.gov.au
1800 800 110 - National Aged Care Advocacy Program
www.health.gov.au
1800 020 103
